Moneyback Guarantee Policy

At IntiMate ID, we prioritize customer satisfaction and trust, which is why we provide an automatic moneyback guarantee to ensure a seamless and transparent refund process. Once you have completed the IntiMate ID verification process—your deposit will be refunded automatically. Our aim is to offer maximum convenience by providing flexible refund methods that cater to the individual needs of our users. Your refund will cover the total amount you spent throughout the process. Please note that shipping costs and regulations vary by country, which may affect the final refund amount. The available refund options are as follows:

1. Bank-to-Bank Transfer:
   This option allows for a direct transfer of your refund to the bank account you provide. It is one of the most secure methods for processing refunds, ensuring that the funds are transferred safely and efficiently into your account. Bank-to-bank transfers generally offer quicker processing times, allowing you to receive your refund without unnecessary delays. Please ensure that the bank details provided are correct to avoid any issues during the transfer process.

2. Online Remittance Service:
   For customers who prefer to use online financial platforms, we offer refunds through reliable online remittance services. These services provide a fast, convenient, and secure method to receive your funds, especially for those who may not have access to traditional banking systems. Our online remittance partners are selected for their reputation and global accessibility, ensuring that no matter where you are, you can receive your refund without hassle.

3. Cash Voucher via Express Delivery:
   If you prefer a more tangible option, we offer the choice to receive your refund in the form of a cash voucher. The voucher will be issued and sent to you via express delivery, ensuring that it arrives at your designated address in the shortest time possible. This option is ideal for customers who prefer physical transactions or may not have immediate access to online or banking services. The voucher will carry the equivalent value of your refund and can be redeemed at partner establishments or converted to cash at select locations.

We are committed to ensuring that our refund process is as efficient and customer-friendly as possible. Should you have any questions or need assistance with selecting your preferred refund method, please feel free to contact our support team. Your satisfaction is our priority, and we strive to handle all refunds with the utmost professionalism and care.