REFUND POLICY

At INTIMATE ID, we are committed to ensuring your satisfaction with our services. In the event that a refund is required, please carefully review the following terms:

1. Refund Eligibility
   All fees paid for our services are eligible for a refund, with the exception of delivery charges and customs clearance fees, which are non-refundable. We understand that unforeseen circumstances can arise, and we aim to handle refund requests in a transparent and fair manner.

2. Refund Timing
   Refund requests must be made before the delivery is completed. Once the product has been delivered, the refund will be processed accordingly, following our policy for post-delivery refunds.

3. Refund Method
   Refunds will be processed via international bank-to-bank transfer or cash basis delivered together with your parcel. Please be aware that all refunds are subject to standard banking regulations and procedures, and may require additional processing time depending on your location and banking institution.

4. Banking Regulations
   As part of our commitment to adhering to all relevant financial regulations, the refund will be made in full compliance with international banking standards. You may be required to provide certain banking details for the transfer, and we will ensure all personal information is handled securely.

5. Processing Time
   Once your refund request has been approved, please allow a reasonable processing period for the refund to be completed. The exact timeframe will depend on the bank and international transfer procedures.

If you have any questions regarding our refund policy or need assistance with your refund request, please do not hesitate to contact our customer support team intimatecustomerservice@gmail.com. We are here to help and will ensure that your refund is handled efficiently and in accordance with the policy outlined above.

Thank you for choosing IntiMate ID.